REFUND POLICY: We strive at all times to ensure our products are of the highest standard. If however, we have not met your expectations, please let us know and we will gladly arrange a refund for you. Please note that due to the perishable nature of some of our products, we may not be able to offer refunds on some of these products. Any requests for refunds must be made within 7 days of receipt of the order. Delivery charges are not included in any refund policy and the customer is responsible for the cost of returning any goods, unless otherwise stated by HOT ROCK BUTCHERY LTD.